PRIVACY POLICY
Eastern Dental Group
www.easterndentalgroup.com.au
Eastern Dental Group is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal and health information in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect information necessary to provide you with high-quality dental care and services. This may include:
– Personal details (name, date of birth, gender, contact information).
– Medical and dental history, clinical records, and treatment plans.
– Financial details for billing and processing private health fund claims (HICAPS).
2. How We Collect Information
We collect information directly from you when you:
– Fill out patient intake forms or use our online booking system.
– Submit a query through our contact form.
– Communicate with our team via email or telephone.
3. Use and Disclosure of Your Information
We use your information strictly for:
– Managing and providing your dental treatments.
– Processing payments and claiming health fund benefits.
– Sending appointment reminders or relevant clinic updates (which you can opt out of at any time).
We do not sell your personal information. We only share data with third parties (such as private health funds, Medicare, or dental laboratories) when directly necessary to facilitate your care or payments.
4. Data Security
We store your records securely using encrypted clinical management software and secure physical files. We take all reasonable steps to protect your personal information from unauthorised access, loss, or disclosure.
5. Accessing and Correcting Your Information
You have the right to request access to the personal and health information we hold about you, or to request corrections if you believe the information is inaccurate.
6. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us at:
Eastern Dental Group
169 Stud Road, Wantirna South, VIC 3152
Email: info@easterndentalgroup.com.au
Phone: (03) 9887 0822